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Make a complaint

Sorry you're not happy with the service you've received

If you need to complain

Firstly, please contact the insurance broker who arranged your policy, they should be able to help you.

If your broker can't resolve your complaint

You can refer your complaint to the Financial Ombudsman Service within six months of receiving their final response letter.

If you're not happy with the service provided by Highway Insurance, please contact us

Our complaints contact details

Call us:

0800 678 1770

Lines open:
9am - 5pm Monday to Friday
Calls may be recorded

Write to us:

Customer Care Department,
LV Brentwood,
PO Box 9104,

If you'd like a copy of our complaint handling procedure, just ask and we'll send you one.

Financial Ombudsman contact details

Their website is which includes more information about the service, including details of the various ways they can be contacted.

You can also:

Call the ombudsman:

0800 023 4567


0300 123 9123
(from a mobile or non BT landline)

Write to the ombudsman:

Financial Ombudsman Service,
Exchange Tower,
E14 9SR

If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you, but you'll need to contact them within six months of receiving our final response letter.

Making a complaint won't affect your right to take legal action.

Can't remember who your broker is?

Send us your details and we'll let you know

Highway Insurance, PO 9104, Bournemouth, BH1 9DB