Firstly, please contact the insurance broker who arranged your policy, they should be able to help you.
You can refer your complaint to the Financial Ombudsman Service within six months of receiving their final response letter.
0800 028 9822
9am - 5pm Monday to Friday
Calls may be recorded
Write to us:
Customer Care Department,
PO Box 9104,
If you'd like a copy of our complaint handling procedure, just ask and we'll send you one.
Their website is www.financial-ombudsman.org.uk which includes more information about the service, including details of the various ways they can be contacted.
You can also:
Call the ombudsman:
0800 023 4567
0300 123 9123
(from a mobile or non BT landline)
Write to the ombudsman:
Financial Ombudsman Service,
If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you but you'll need to contact them within six months of receiving our final response letter.
Making a complaint won't affect your right to take legal action.