information

We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Accident advice

There are some important points that you should be aware of if you are involved in an accident or your car is stolen

What to do in the event of an accident

  • Give your name, address and insurance details.
  • Get the name, address, phone number, vehicle registration and any other information you can from the other driver or drivers, passengers, witnesses and any attending police officer.
  • Note the exact location and any relevant road signs or markings.
  • Take a photo of the vehicles before they are moved, if possible.
  • If there is an injury and you did not give your details at the scene, report the incident to the police within 24 hours.
  • Call us as soon as you can to report the incident (ideally within 24 hours), even if you feel you're not at fault.

What to do if your vehicle is stolen or has theft related damage

  • Report the theft to the police immediately and take a note of the officer's name, number constabulary and crime reference number.
  • If you know where the vehicle is after its theft, make sure it's safe and secure.
  • Call us as soon as you can to report the incident (ideally within 24 hours).

Highway Insurance, PO 9104, Bournemouth, BH1 9DB