If the insured vehicle is involved in an incident, accident or is stolen you must report it immediately (no later than 24 hours) and to the Police if the insured vehicle has been stolen.
The cover provided under Part B of your policy only applies if it's shown on the current policy schedule and you've paid the additional premium.
The maximum hire period is 14 days.
Report a claim
0800 028 9655
New claims lines open:
24 hours a day, 365 days a year
0800 028 9822
Existing claims lines open:
Monday to Friday, 9am - 5:30pm
Calls may be recorded
We'll arrange for a hire car to be delivered to and collected from your home address (as described on the schedule) for your use if the insured vehicle is:
You can use hire car for up to 14 days:
If, due to circumstances beyond our control we can't arrange a hire car for you we may reimburse your transport costs up to a maximum of £10 per day for the hire period.
If the insured vehicle has been professionally adapted or converted to carry a driver or passenger with disabilities and another suitable vehicle is not available, we'll reimburse your transportation costs to a maximum of £10 per day for the hire period.
Use of the hire car within territorial limits only.
We won't cover: